Marco Sadalla, Alumni
2013 MBA, Sloan School of Management
“I have also learned that entrepreneurship has a lot to do with listening. No one, as talented as he or she may be, can fill all the gaps of the project by himself in the best possible way.”
During his career in retail banking, Marco noticed that customers were far more likely to take advantage of a service or product if it could easily fit into their busy schedules. Acting on this observation, Marco’s project aims to set up a shopping mall delivery service in Sao Paulo, Brazil. Although malls are very popular, the city’s increasingly bad traffic is creating a significant access barrier for potential customers. Marco seeks to mitigate this barrier by establishing a web-based company to take orders and buy merchandise in the mall and deliver them to customers on the same day.
Marco spent eight years working with Itau-Unibanco, the largest bank in Brazil, with responsibilities including product development for personal accounts, establishing a technical modeling department, working on Latin American corporate markets, and establishing a service quality department. Through this time, he gained significant experience with various aspects of consumer behavior, which motivated him to start his own company while still working at the bank. Marco is now applying his corporate and entrepreneurial experience in pursuing an MBA at the MIT Sloan School of Management.